COJ Expanding Online Service Offerings

The Companies Office of Jamaica (COJ) says that by the end of the current financial year, its customers will witness an even broader array of online service offerings.

Speaking at a recent Jamaica Information Service (JIS) Think Tank, Manager for Anti-Money Laundering, Inger Hainsley-Bennett, said, “As we move further into the digital age, bringing more services online continues to be our priority.”

Currently, customers can only complete new company and business registrations online; however, by March 2025, they will be able to not only register their new businesses but also renew them online.

“This development means that sole traders and individuals operating small businesses, such as haberdasheries or consultancy services, will no longer need to visit our office for these services,” she said.

For new-company customers, the benefits are even greater, as moving services for incorporation online is designed to simplify the process, allowing customers to file annual returns without ever needing to step into the office.

This initiative will save valuable time and remove the hassle of taking time off from work for administrative tasks.

Mrs. Hainsley-Bennett further noted that the COJ expansion plans will allow for changes to me made for registered office addresses and even the allotment of new shares.

Coupled with its online service expansion, the company has also taken steps to enhance its customer contact centres, making continuous improvements as the year progresses.

“We have also strengthened our human resource capabilities in this area, so what you will see over time, is an improvement in how we answer the phones and this is not just simply throwing persons at the problem but we have evolved to understand the needs of our customers. To assist with this, we have introduced artificial intelligence in the form of a Live Chat feature to help answer basic questions on our website,” the Manager told JIS News.

These improvements, she said, are already showing results, with a noticeable decrease in wait times.

For more information about the new online services and upcoming improvements, persons can visit the COJ website at https://www.orcjamaica.com/ or call (876) 908-4419-26.

Source: JIS